Refund policy

CANCELLATIONS AND RETURNS (FINAL SALE)

Because every Tess Mann Atelier gown is handcrafted specifically for you, our cancellation and return policies are strictly enforced.

CANCELLATION WINDOW: You may cancel your order for a full refund within 48 hours of placing it. After this grace period, your gown enters production and the order cannot be canceled or refunded.
FINAL SALE: All Made-to-Order gowns, veils, and custom accessories are strictly Final Sale. We do not accept returns or exchanges for change of mind, event or wedding cancellations, or fit issues, unless a genuine manufacturing fault is identified.
ALTERATIONS ARE NOT DEFECTS. Your gown is cut to the Tess Mann Atelier standard size chart closest to the measurements you provide. Minor to moderate alterations by a local seamstress are a normal and expected part of achieving a perfect fit, and fit-related adjustments are not considered manufacturing faults.
MANUFACTURING FAULTS In the unlikely event your gown arrives with a verified manufacturing defect, contact our team at info@tessmannatelier.com within 48 hours of receipt, as tracked by delivery status. Gowns must be unworn, unaltered, and have all original tags attached to be eligible for review by our Quality Control team.
HOW REFUNDS ARE ISSUED: Approved refunds are issued to your original payment method through our secure payment processor. Please note that banks and credit card companies can take 30 to 45 days for a refund to appear on a future statement.