Shipping policy

SHIPPING AND DELIVERY

1. MADE-TO-ORDER PRODUCTION TIMELINE: Each gown is handcrafted to order. Please allow a 16-week production lead time from your order's Lock-In Date. We strongly recommend placing your order at least 6 months before your wedding or event date. At times, your garment may be ready ahead of schedule. We will contact you immediately with the good news.
2. DISPATCH AND TRACKING: Once your gown ships, you will receive a shipping confirmation email with your tracking number. All delivery windows we provide are estimates based on current production schedules, not guarantees.
3. DELAYS OUTSIDE OUR CONTROL (FORCE MAJEURE): We are not liable for delays resulting from events outside our reasonable control, including fabric mill delays, carrier or postal disruptions, customs holds, natural disasters, or pandemics.

Questions about your delivery? Email info@tessmannatelier.com with your order number.